Refund & Return Policy

Last Updated: September 17, 2026

At Curvexa, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

To be eligible for a return:

• You must contact us within 30 days of receiving your order.

• The product must be unused and unopened.

• The product must remain in its original packaging.

• For health and safety reasons, opened dietary supplements cannot be returned.

• Proof of purchase or your order number may be required.

Curvexa reserves the right to refuse a return if the product does not meet these requirements.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

4. Return Shipping

Unless the item was damaged, defective, or incorrectly shipped by Curvexa, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. Non-Returnable Items

For health and safety reasons, the following items are generally not eligible for return:

• Opened dietary supplements

• Used products

• Products without their original packaging

• Products returned more than 30 days after delivery

6. Exchanges

We generally do not offer direct exchanges for dietary supplements.

If you receive a damaged, defective, or incorrect product, please contact us and we will review the situation and determine the appropriate resolution.

7. Refund Exceptions

Refunds may be denied when:

• The return request is made after the applicable return period.

• The product has been opened or used.

• The product is missing its original packaging.

• The product has been damaged after delivery due to customer handling.

• The customer cannot provide sufficient information to verify the purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at curvexastore@gmail.com.

We will attempt to cancel the order before it has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply.

9. How to Request a Return or Refund

To request a return, refund, or replacement, contact us at:

Email: curvexastore@gmail.com

Please include your order number and a brief explanation of your request